In my last post, I described how pleased I was with the HP Chromebook 11 coupled to the Slimport to HDMI adapter. Unfortunately, after about 10 days, I began to have problems. The HD monitor I was using via the SlimPort adapter began to flick on and off. as the problem worsened over a few hours, I switched to a new HDMI cable.
This improved things significantly, so cable quality is a big issue. In the interests or reliability I purchased a high quality lead from a local retailer. The problem continued to get worse.
I did some reading. The SlimPort specification indicates that it is designed to put up to 0.5A or 500ma into the device via the charging port. The HP 11 power adapter provides 3A. I wondered if the charger was overloading or overheating the SlimPort adapter. I began to fear I may have permanently damaged th adapter. None of the local retailers carry SlimPort. I orders two more, of different designs from the Internet.
Apparently the SlimPort standard changed recently, so I may be using out of date hardware. The latest ones have a red “P” logo. The two I have on order have that logo. The one I am using does not.
While all the swapping and connecting was going on, I also lost access to ALL USB devices, I did a power-wash. Everything came back except my passwords, they had to be re-entered.
I removed the high powered HP adapter and connected the 2A Nexus 7 charger. Despite warnings, it holds my HP Chromebook to about 2% power loss per hour while the laptop is running.
The Slimport adapter and cheap cable are currently working faultlessly, But I will report on the adapter I have ordered as soon as it arrives.
It removes the need for an HDMI cable by supplying a cable with a SlimPort adapter on one end, and an HDMI connector on the other!
I have lost almost an hour by starting this Windows 7 Computer.
It took 5 minutes to start. The Logitech mouse driver had to be downloaded and installed. The manufacturer of the PC downloaded a critical update. The Logitech webcam downloaded an update. Windows began downloading 95Mb of updates. meanwhile I could not open a web browser, for reasons unknown. One of the updates hung at about 80% and after making a cup of coffee and doing a clean-up around the office, I decided to reboot the computer.
The PC stopped in the “shutting Down” screen for about five minutes, and then I held the power button down to kill it.
When it re-started, I chose to start normally, and was back up pretty quickly. Now more updates where coming, and a virus scan was under-way. I could at least get Google Keep open and begin typing this. I am a little frustrated, so the keyboard is getting a bit of a pounding, but soon I will close this machine down and go back to my Chromebook.
Well, the updates failed the first time, so I re-ran the installer. After 15 minutes and a re-boot, Windows 7 is finally working.
BTSync has synced files from another machine, and I can go back to being productive.
The Google HP Chromebook 11 does not have an HDMI port for an external Monitor, it uses a Slimport video adapter. This uses the micro-USB port to connect to an external monitor.
The HP 11 also charges via the Micro-USB.
The need to charge and use the external monitor at the same time felt like it may be a deal breaker. I spend long hours with a 22” external monitor connected, then I need to pick up the Chromebook and go. It needs to be charged when I unplug the monitor and walk away.
Hewlett Packard have covered my needs.
Slimport is an interesting technology. Previously I purchased a rather expensive MHL adapter for my Samsung Galaxy S III phone. It was expensive, and would not work at all unless a USB charger was plugged into the MHL adapter to power it. This was cumbersome and annoying, and I have rarely used it.
The Slimport is different. I had to order a Slimport adapter online, because Harvey Norman do not have Slimport adapters in stock. It took two weeks, but the adapter finally arrived and I began experimenting. My adapter is Slimport to HDMI (you can also get Slimport to VGA) and has a micro-USB charging port on the side.
I plugged the Slimport adapter in, and immediately the Chromebook detected the 22” E2250 monitor and extended the desktop. I was able to click on the notification and go to the settings screen.
There I was able to establish the physical relationship of the two monitors. Music and sound automatically switched to the speakers connected to the monitor.
When a USB charger other than the 4 amp charger supplied with the Chromebook is plugged in, a warning pops up the the charger is low-powered and may not charge the Chromebook while it is running.
When I plugged the original 4 amp HP charger into the Slimport adapter, I got the same message. However the laptop charges happily, if a little slower, while I am using the Slimport adapter and monitor. I suspect the HP charger uses some unassigned pins to charge via the micro-USB at a higher rate.
One of the impressive things about the Chromebook is it instantly re-configures if anything is unplugged. Unplug the monitor, and all windows are squeezed down onto the laptop screen. Plug it back in, and they move back to where they were.
I tried this with my Acer Zenbook, unplugging the micro-HDMI cable and the computer crashed when it woke up on the road. I was confronted with the full Blue Screen Of Death (BSOD) that has pretty much disappeared with Windows 7 and up. The machine was useless, and I had to work most of the day with my phone. When I got home, the Zenbook took over an hour to scan drives and get itself working again.
Windows 7 – 0 to Chromebook – 1
I continue to be impressed with the robust nature of the Chromebook experience. The odd crash is recovered and re-started in less than 10 seconds, and I have yet to lose a word due to a crash.
Recently I took delivery of my new workhorse, a Google HP Chromebook 11. (http://www.google.com/intl/en/chrome/devices/hp-chromebook-11/) The packaging alone made me fall in love with this little device. The moulded white cardboard box with rounded edges that mirror the rounded corners and edges of the Chromebook made me want to touch it. I thought it was plastic, but once opened, it is clearly a recyclable paper material
I think everyone has learned from Apple that the product should be front and centre, and not buried in packaging, and the HP 11 packaging follows this rule. Lift the lid off the box, and it is the first thing you see.
Somehow the photos I have seen made me think the HP 11 was thicker than it is. I knew the weight, only 1Kg, before I saw it, but the size and lack of weight is still amazing me.
The box has the Chromebook, charger, a card with the three steps to use it (switch it on, select a network, log in) and that is pretty much it.
The screen is the standard (for most Chromebooks) 1366 x 768 resolution. I love this size, My Asus Zenbook has much higher resolution, and frankly the tiny characters and icons are a problem in the readability stakes, I keep fiddling with settings looking for something more readable. The screen is noticeably better than the Samsung, and people who have compared the machines say it is much better that the Acer 720 Chromebook. The Acer is much faster, but for me, the micro-USB charging and superior screen are the winning features. I want to travel with one power supply only. The HP Chromebook 11 allows that.
I quickly power wiped my Samsung and passed it to my son. He has been hard at work configuring it to his liking.
My only disappointment was that the supplier, Harvey Norman Launceston did not have a SlimPort adapter to allow me to connect the Chromebook to my 22″ External monitor. The HP uses the newer and better SlimPort technology (http://en.wikipedia.org/wiki/DisplayPort#SlimPort) rather than MHL to access an external monitor through the micro-USB port.
I have (an expensive) MHL adapter I bought for my Samsung Galaxy SIII, and rarely use. MHL requires an external USB power source. The Slimport is different. It is self powered, but in most cases allows the device to receive power through a second socket. I have ordered a Slimport adapter on line, with a 5-7 day delivery for an extra $10.
It is still half the price I would have paid Harvey Norman if their had been one in stock. I prefer to support local suppliers when I can, but in this case necessity overrides local business profits.
In the meantime, I am using the Chromebook display with a stand that lifts the computer slightly to save neck strain, and it is working quite well.
The speakers, hidden under the keyboard are quite good, and surprisingly loud. Some have complained about distortion, but sounds surprisingly good to me.. It plays music and uses Hangouts with no noticeable issues for me. And you can always plug in headphones or speakers.
The keyboard is excellent. I dislike rattles, but this keyboard has a firm feel with good movement and no rocking or clattering. The keyboard is not back-lit, but that is hardly surprising, and with the white keytops, is pretty visible in low light. The keys are textured and feel quite nice to type on. Like all Chromebooks, the keyboard layout it the Google Chromebook design, with dedicated keys for search, changing apps, moving forward and back in the browser and taking the browser to full-screen. It also controls volume, screen brightness and mute. Having the soft power button next to the backspace key has caused problems for some, but I have never had an issue with it.
Many people complain about lack of a delete key, but Alt + Backspace is delete, and if you REALLY want it, Alt + Search is Caps Lock, something I do not miss at all.
The HP 11 was famously pulled from sale in the US due to overheating and melting chargers. My Australian charger works fine, but I confess, it still feels pretty warm after a full charge. I will monitor it for a while before leaving the charger unattended overnight.
I tend to be influenced by functionality rather than industrial design and beauty, but this time, I have to say, it really looks sweet!
The light weight and effectively instant suspend and resume mean that this laptop will be doing a lot of travelling with me. I have made a slipcover out of Mylar bubble wrap and gaffer tape as some protection.
I will write again when I have the Slimport adapter to test my full desktop setup.
We keep our secrets in files. It has been said that only people with something to hide object to surveillance and want privacy. Personally, I don’t have many secrets, There are plenty of things I do, say and write that I do not want shared, photographed or discussed. It is PRIVATE.
Everyone has secrets. Governments have secrets. Every business has customer information that must be kept from prying eyes.
Software and hardware companies work long and hard on new products and projects before they release them to the public. And the details will still be secret in many cases. Kentuck Fried Chicken and Coca Cola have secrets.
For Example NASA
In 2001 NASA suffered four data losses when laptops with unencrypted data where lost or stolen.
In August, 2013 David Miranda was detained at Heathrow under anti-terrorism laws. He was not suspected of terrorism, he is the partner of Glenn Greenwald, who has been publishing documents leaked by Edward Snowdon that are embarrassing to the NSA and GCHQ in the Guardian newspaper.
Miranda was forced to hand over passwords for his laptop, phone and several USB keys he was carrying.
If he did not comply, he could be detained. He was being held under duress. More on this later…
There are a number of encryption tools. some of them “on the fly tools” like TrueCrypt.
What is “On the Fly” Decryption?
TrueCrypt mounts a drive, partition or volume (file) so it can be seen and accessed by the operating system as a drive or folder. Files can be copied, read, run, deleted and be edited in real time.
These are just a few of the tools available. Most are not free:
One of the most popular is Bitlocker, and it is free… But it only works on Windows, and do you trust Microsoft?
Is Bitlocker Safe?
Microsoft has admitted building a back door into Skype after purchasing it. It works with the NSA because as a public company, it has no choice. And it is suspected that there is a back door into Windows, written into the encryption DLL from Windows 95 OSR2 onwards.. It is closed source. No one can look at the code and see if it is clean.
So Microsoft products may not be trustworthy.
The NSA have even attempted to have a back door built into Linux.
Fortunately, as an open source project, that is not easy to do, with many eyes looking on.
There are other trustworthy open source projects, but TrueCrypt is well known, cross platform, and here.
System agnostic, create a volume on one OS, it works on all the others
Safe, an independent code audit is underway, thanks to a Kickstarter project
TrueCrypt is very flexible. It can encrypt:
Containers (Files that can function as encrypted folders or drives)
It can open containers on:
USB and SD devices
It can open or mount devices upon:
Booting the system
Connection of the device (inserting a USB for example)
On user request ( by using the software to mount a volume)
It can disconnect a device upon:
After a period of inactivity (eg. No read/write for 10 minutes)
When requested (manual / user dismount)
It treats an encrypted partition or file as a folder In linux, or, on Windows, a drive letter
TrueCrypt volumes can be stored anywhere, including a USB drive
All settings are stored in an XML file, not in the Windows registry
It uses on the fly symmetric encryption, the data is never stored unencrypted in the file system.
A volume looks like noise. There no header that can be used to identify it. It can be any file extension.
One corrupt block (128 bits) does not destroy the volume, the header is duplicated
The encryption is based on a huge pool of entropy used by the random number generators. This is drawn from the clock and calendar, MAC and IP information, random data from the network card, and movement of the mouse and keystrokes.
Use a Good Password (NOT One of These)
The weakest link is the password. ALWAYS use a good password. Here are the worst 25 passwords from 2013. If you use one of these, congratulations, you are in good company, now CHANGE IT!
Some of the more advanced features of TrueCrypt are:
Files can be used as part of the password. This will help on a community PC because a keyboard logger cannot read the file data
Security tokens (tags, USB devices and smartcards) can be used as security tokens
Up to three encryption keys can be chained for maximum security (it IS slower)
Header files containing the encryption data can be saved and stored
Header files can be used to recover “lost” volumes if passwords are lost
If you are arrested, held prisoner or in a ransom situation failing to give a password can be life threatening. Plausible deniability is being able to demonstrate good faith by giving the demanded information without giving away secrets
In the US and Britain you can be jailed for refusing to give passwords while being questioned as a suspect.
David Miranda, mentioned earlier, supposedly had the password to an encrypted USB drive in his pocket…
Note the third bullet point. They decrypted ONE file. If they had found anything incriminating, he would not have been released nine hours later. Perhaps it was a sacrificial file used to protect the presence of a TrueCrypt hidden volume in a duress situation…
Hidden Volumes Provide Plausible Deniability.
A hidden, encrypted volume can be created within a volume. The TrueCrypt application tries to open the outer container with the provided password. If it fails, it searches further. If there is another, hidden container, it opens that.
The result is that in a duress situation the first password will open the outer container and reveal the not so secret, sacrificial files. The second password will open the second truly secret volume.
The size or even existence of the hidden volume is difficult to prove, because TrueCrypt fills every container with random data, So it always looks full.
Until decrypted, a TrueCrypt partition/device appears to consist of nothing more than random data (it does not contain any kind of “signature”). Therefore, it should be impossible to prove that a partition or a device is a TrueCrypt volume or that it has been encrypted (provided that the security requirements and precautions listed in the manual are followed).
Safety and features
Partition headers can be backed up. 1k file. if a corporate PC has an encrypted partition, and the employee loses or changes the password, management can come back with the backed up header and recover the data.
Does TrueCrypt use parallelization?
Yes. Increase in encryption/decryption speed is directly proportional to the number of cores/processors your computer has.
Benchmarks run under Windows XP found that it ran faster on a TrueCrypt volume than it did using native Windows file systems, because the TrueCrypt drivers use multiple cores or processors to increase throughput!!
Encrypting a system drive creates an ISO image you must burn. The disk can repair a damaged boot-loader. damaging the boot-loader could cause TrueCrypt to not know the password, the disk can repair it.
TrueCrypt is aware of, and manages wear levelling on SSDs
The TrueCrypt installation installs an excellent 150 page Pdf manual.
There are command line options, for details of usage applying to the Linux and Mac OS X versions, please run: truecrypt –h
The 31 day Chromebook Challenge has been… challenging. There have been some failures. I have learned a lot and developed a huge respect for Chromebooks as a daily work tool.
I have also gone back to Windows or Linux on several occasions, and then realised there was an alternative that could have been used on the Chromebook.
The Lessons – Chromebooks Offline
I spend a good part of my day on the road and away from Internet connectivity. That has been one of the challenges I faced with the Chromebook. It rose to the occasion beautifully. It is lighter than my Asus Zenbook, and a lot cheaper. I feel no fear of damaging it shoving it in and out of my backpack. I have saved hours on sleep and wakeup time.
My Zenbook crashes if I suspend it while it is connected to an HDMI port and external USB drive. Often it will not disconnect the external drive without me shutting the computer down and rebooting it. On one occasion I lost and entire day when I had to wait to get home to allow it an hour to go through recovering from a nasty BSOD when I woke it up after unplugging the HDMI cable to my external monitor. A day lost.
The Chromebook handles peripherals reliably and instantly
The chromebook goes to sleep instantly. If the external monitor is disconnected, all open windows are re-sized and appear on the Laptop screen. When the external monitor and USB devices are connected they are found and activated immediately. Open windows can then be dragged back to the the external monitor. The screen resolution is identified correctly and silently. I simply have to go into settings to identify the orientation of the second monitor once, and ChromeOS remembers it.
The Chromebook is Fast
My Zenbook is A quad core i5 processor. It is fast, it is hot. The fan runs much of the time. After a month with the totally silent Chromebook I find that the fans and heat have become quite distracting.
The Chromebook boots faster than the Zenbook despite the humble Exynos processor. It simply has less work to do. Google us using the Linux kernel for ChromeOS and have stripped alls sorts of un-necessary stuff out of the system. It boots fast, goes to sleep instantly, wakes up instantly, and then spends a few seconds discovering anything plugged into the ports. It takes about 5 seconds to identify and activate the HDMI monitor, USB network card, mouse, 3Tb western Digital drive and my 64Gb Kensington USB thumb drive, if they are present. Otherwise I just lift the lid and start typing.
There has been criticism of the Exynos based Chromebooks browsing slowly, and I notice that scrolling can be jumpy when multiple tabs are open. The graphics works fine, I can play full screen video with no problems. The number of tabs seems to be the issue. Chromebooks need more than 2Gb of RAM for heavy users. But I am using a music player, countdown timer, Keep, Drive, a couple of docs, and perhaps a dozen tabs. It runs faster that the Zenbook with a similar load of applications. There is simply less overhead.
The Chromebook Cannot do some things
Evernote cannot be used offline. I am now using Evernote much less, and relying on Keep and Google Drive
Truecrypt cannot be used on Chrome, so my secure volumes are closed to me.
Chrome does not support Scanners, so OCR is a problem. But using the Drive app on Android to photograph a document makes it a searchable PDF.
It cannot capture or Edit audio or video while offline. There are apps that work online. I will continue to use Linux to edit video and audio.
I cannot access files stored in Dropbox unless I download them while online
This post is getting too long, so I will simply say, The Samsung Chromebook will continue to be my daily carry. It will travel with me, be used constantly, and be connected to a monitor and charger when I get home. The Zenbook will be used once or twice a week for the things I simply cannot do on the Chromebook.
I am very interested in the HP 11 Chromebook. It has similar specifications to the Samsung, but is lighter, has a better screen, and charges from a micro-USB adapter.
I will follow up with a later post. – Enjoy! – Phil Stephens
There is endless carping by ill-informed or ignorant pundits talking about Chromebooks being “bricks without WiFi”. It is time to look at that with fresh eyes.
I am shocked to discover I have not written about the offline capabilities of the Chromebook. I have written a lot in comments on other Blogs, and lost track of the fact that I have not discussed it here.
The 31 Day Chromebook Challenge – Day 30
My 31 Day Chromebook Challenge is drawing to a close. And it is time to speak out about the Chrome OS. Most of this article was written in the passenger seat of my car, definitely offline. And with no problems at all.
I am writing this on the Samsung chromebook. I am offline, typing in Write Space using a fairly large font. I like the ability to set up Write Space with colours, fonts and page width. I am writing is less than perfect viewing conditions, and It is perfectly readable and comfortable.
I am listening to music saved to the downloads folder through my headphones, writing until a 25 minute countdown timer to tells me to take a break, and I have access to lots of notes in Google Keep and saved from Feedly into Pocket.
So, here is the executive summary for you impatient types:
Offline, with the default Chromebook installation I can:
Manage Files – Move, copy, delete and more with The file manager
Read and edit e-mail, and send when connected with Gmail offline
Edit all types of documents with Google Docs
Create, read and search notes in Keep.
Set reminders and alarms in Keep
View my Calendar in Google Calendar
Use Calculator – A simple calculator, but it works offline
Audio & Video player – Part of the Files app. Most music and video files just play. Even from External drives and devices
Display a presentation in Full Screen mode and use the HDMI port to send it to a projector
Identity theft is having someone steal enough personal information from you that they can impersonate you well enough to obtain a credit card, bank account, apply for a loan, register a car, get a drivers licence or apply for a passport or mobile phone account in your name.
The danger is, all of these things can result in you being liable for unpaid debt, crimes or other fallout from someone posing as you behaving badly or illegally.
A lot of identity theft is performed on-line, but in this article, I want to discuss the more personal and local version. Your garbage bin.
Much of this information can be gleaned from papers you throw in the garbage. We all get mail every day with personal information. From bank statements and Centrelink documents to invitations to get new credit cards or increase our credit limit. Most come with much of our personal information pre-printed. These are absolute gold to an identity thief. They raid letter boxes on a daily basis, looking for this kind of information.
When I started my last business, we advertised it locally (and laboriously) by trudging from house to house around much of Launceston area putting flyers in letterboxes. I once received an irate phone call from someone telling me we had stolen a letter from his box when we dropped off the flyer.
When I explained the the fliers were being distributed by me, my wife and my son, and leaving a flyer after robbing the box would not have been the brightest idea for us, he apologised and hung up. He had lost a piece of vital mail that day…
The Australian Federal Police have an excellent on-line resource under the title Identity Crime. It is worth a read. There are many other resources, but for Australians, this is a pretty good one.
I was prompted to visit this subject by an excellent post on Unclutterer.com about shredders. I am sitting looking at my shredder, a Fellows P-35C purchased from Officeworks.
It replaced a series of cheap shredders that failed when fed too much paper, or just burned out. I have never been one to overload my shredder, but the cheap, low powered models are prone to choking and jamming if paper is fed in off-centre.
The fact is, with care, even the cheapest shredder will do its job, but spending a bit more is well worth the cost. My current shredder will handle five sheets of paper and cuts it into confetti rather that strips. It cost around $70.
Shredders need to be maintained. I spread a little 3 in 1 oil on a sheet of paper and feed it through the shredder occasionally.
We recently had an episode here in Australia where the opposition turned up in parliament with a sensitive document that a government minister had shredded. The document was retrieved from the bin and taped back together and produced in parliament to much laughter and hoots of derision. I decided that my next shredder would be a cross-cut shredder!
For those home based, a bonus of shredding is the ability to turn shredded paper and other junk mail into Paper Log/Briquettes and use them in the fire. There are a number of tools to do this, unfortunately most of the are US based, and freight is expensive.
For those on the road, papers can be used as fire starters or soaked, screwed up into logs, dried and burned. The simple option is to simply burn any papers with personal information. A smoky option, but a simple one.
On the road, we tend to use fires or braziers, and paper to get the fire going is always in short supply, so save those personal documents and feed them to the fire
The key is, DO NOT put anything with personal information in the bin. Grey Nomads have been fined for disposing of waste in public bins based on papers found by council inspectors, and any paper can lead to identity theft. Dispose carefully!
I am on day 14 of the Chromebook Challenge. So how is it going? Very well. I use the chromebook connected to my 22″ HD LG monitor via the full sized HDMI port in the back.
I have a seven port powered USB hub under the desk. It is connected to a 3Tb Western Digital drive, a USB Ethernet port, a wireless mouse and powers a pair of Logitech speakers plugged into the headphone socket on the monitor. The Chromebook drives audio through the HDMI port to the speakers when connected, and reverts to local speakers when I disconnect.
The beauty of this setup is I can close the lid and unplug the two cables, HDMI and USB and walk away. I also have the power supply connected when I am docked.
Issues So Far
I wrote about the problem related to providing remote support. I have solved that.
Another Issue relates to capturing images, and editing them. I take a lot of screen shots. When the image is going to be published, I need to be able to Blur out certain elements of the shot. The Chromebook allows images to be uploaded to Google Drive and Google+. Google+ has a nice on-line editor that does some excellent clean-up of images. Unfortunately I have not been able to find a way to blur things.
I have found two solutions. The first is the big gun of browser based editing, Pixlr Editor. This is a remarkably full featured photo / graphics editor offered by Autodesk. It is currently free. I suspect that may change in the future. Autodesk is known for it’s high priced AutoCAD software.
Pixlr runs using the Flash plugin, It works well, is extremely capable and will open, edit and save images stored locally. It is a quick loading app, but is slow when editing large images on the Chromebook.
The image shown here shows me blurring the word Warning on a screenshot of the ABC North Tasmania web site.
Andrew Cunningham complained that it takes forever to edit images captured on a professional DSLR, and that is hardly surprising given the size of a 18 Megapixel image. For me, editing screen shots is fast and easy.
Pixlr will also store images in an online library on their servers or access Facebook, Flickr, or Picasa. I had some trouble activating this feature, and edited the shot of my desktop setup using an image taken using my Android phone, auto-backed up to Google+ (the Picasa option) and edited in Pixlr. I am mainly interested in local images though.
The other option is Webpage Screenshot Capture. A tool that allows a screenshot to be taken, and edited immediately and saved. It has some interesting features, and seems much lighter weight. and it is available with a click of an icon. It is fast and simple. It allows simple editing of the screenshot, including blurring. It has become my tool of choice now.
It can be found on the Chrome Plugin page.
Things I cannot do on a Chromebook or Android tablet.
I never believed a Chromebook could replace the computer for most businesses. However I am developing an increasing respect for my Samsung Chromebook. Here are some more things I cannot do:
Open an encrypted ZIP file or a True-crypt volume.
Begin a Skype conference call. I can join one using an Android tablet though.
Play a CD or DVD. I can however copy MP3 Audio and MKV Video to the downloads folder, or plug in a USB stick.
The Chromebook challenge began badly. On the second day I had to provide some technical support for a friend in another state. Unfortunately she is barely coherent, technically, despite having a degree in another field. As a result I soon had to fall back on accessing her machine remotely to make some configuration changes to her wireless router.
I know remote management of another computer is possible on a Chromebook using Chrome Remote Desktop.
This requires the installation of Chrome and the Remote Desktop plugin, on the client or host machine, and this was more than I thought we could manage, so I booted a Windows laptop up for this situation.
There is another solution, the new Google Hangouts Remote Desktop. This is an addon, easily accessed in Hangouts, even while a hangout is in progress. Unfortunately either the Samsung Chromebook, or my bandwidth was not adequate, and the remote connection was painfully slow, and audio was reduced to a Cylon snarl. I gave up fairly quickly.
The Chrome Remote Desktop option, however is improving, and works very well. There is now an option to install the Remote Desktop software on a PC in Permanent Access Mode so that you can connect to it even before it is logged in. (Chrome Support shows how here: https://support.google.com/chrome/answer/1649523?hl=en )
I installed this service on a Windows 7 Netbook and logged in easily as soon as it booted up.
If you are required to do remote support, I strongly recommend installing this service and appying a STRONG PIN to protect the host computer. Once done, you can log in at any point from any computer with a Chrome browser. That obviously includes a Chromebook.