Chromebook Challenge Day 3 – Remote Support – A Problem Overcome

Chromebook
Image by Zoinno

The Chromebook challenge began badly. On the second day I had to provide some technical support for a friend in another state. Unfortunately she is barely coherent, technically, despite having a degree in another field. As a result I soon had to fall back on accessing her machine remotely to make some configuration changes to her wireless router.

I know remote management of another computer is possible on a Chromebook using Chrome Remote Desktop.

This requires the installation of Chrome and the Remote Desktop plugin, on the client or host machine, and this was more than I thought we could manage, so I booted a Windows laptop up for this situation.

There is another solution, the new Google Hangouts Remote Desktop. This is an addon, easily accessed in Hangouts, even while a hangout is in progress. Unfortunately either the Samsung Chromebook, or my bandwidth was not adequate, and the remote connection was painfully slow, and audio was reduced to a Cylon snarl. I gave up fairly quickly.

The Chrome Remote Desktop option, however is improving, and works very well. There is now an option to install the Remote Desktop software on a PC in Permanent Access Mode so that you can connect to it even before it is logged in. (Chrome Support shows how here: https://support.google.com/chrome/answer/1649523?hl=en )

Chrome remote login
Chrome remote login

I installed this service on a Windows 7 Netbook and logged in easily as soon as it booted up. 

Logging into Windows 7 Remotely
Logging into Windows 7 Remotely

If you are required to do remote support, I strongly recommend installing this service and appying a STRONG PIN to protect the host computer. Once done, you can log in at any point from any computer with a Chrome browser. That obviously includes a Chromebook.

Another problem solved!

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